Service Specialist

Service Specialist

Job Info Job Identification: 22176 Posting Date: 10/30/2026, 11:00 PM Job Role: Back Office-Mailroom & Indexing Experience (In Years): 0-3 Job

Location

Worcester, MA

Job Description

Location

440 Lincoln St, Worcester, MA 01653

Salary: $16 per hour - 40 hours/week

RESPONSIBILITIES

• If you would like to join a team with a passion for quality, take a positive approach to all Client needs, and commitment to achieving success daily, look no further!
• EXL offers a professional environment for you to contribute your strong work ethic and skills.
• Competencies include computer ease, problem solving skills, positive and clear communication, and a solution driven work ethic.

Responsibilities

• Experience with Microsoft Office applications is highly desirable, and a positive approach to all responsibilities is required.
• Job responsibilities will at times require manual entry of policy details, building policies, manual assembly, with use of a variety of computer applications, so interested applicants should be able to comfortably use a computer and capability to learn a variety of systems you will receive hands on training to use.
• The Service Specialist provides process support to a large insurance company in an operations capacity.
• EXL’s staff is responsible for meeting all turn-around time requirements while maintaining outstanding quality.
• As part of the EXL team the right candidate will be trained and coached to successfully meet a variety of our client’s needs.

Qualifications

• No degree or insurance experience required.

• The Process Support Specialist will possess an ability to organize and prioritize tasks, cooperate with others on mutual goals, communicate effectively, adapt to business needs, display a strong work ethic, and take a positive approach to all job responsibilities.

• They must be equipped to handle a team environment while also being self-sufficient and enjoy a fast-paced work environment.

• This position requires the person to work from office.

• The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.

• The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

• Required Skills

• Microsoft Office

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