Service Sales Manager

Job title: Service Sales Manager

Position Title: Service Sales Manager (India)

Reports To: Head Services India

Role Type: Team Management

Location: Pune / Gurugram/Bangalore

Job Responsibilities

• Business Growth & Service Sales Leadership
• Develop and execute annual business plans to achieve service orders, revenue, and profitability targets.
• Drive growth of: Reliability Services, Predictive & Preventive Maintenance Programs, Annual Maintenance Contracts (AMC), Comprehensive Maintenance Contracts (CMC), Spindle Repair & Remanufacturing Services, Bearing Remanufacturing Services, Condition Monitoring Solutions, Asset Health Audits , Vibration Analysis Services, Lubrication Management Programs , On-site Maintenance Support Contracts
• Increase service contract penetration within installed customer base.
• Develop service offerings that improve equipment uptime, reliability, and total cost of ownership.
• Drive strategic aftermarket growth through customer lifecycle management.

Key Account Management

• Develop strategic account plans for priority customers.
• Build relationships at multiple levels including :Plant Managers, Maintenance Managers, Reliability Managers, Engineering Heads , Procurement Leaders ,Operations Directors
• Conduct executive business reviews and identify growth opportunities.
• Manage customer escalations and ensure high satisfaction levels.

People Leadership

• Lead and develop a high-performing Service Sales team.
• Set clear goals, performance expectations, and development plans.
• Coach team members on: Value-based selling, Reliability consulting ,Contract negotiation, Key account management, Lifecycle service selling
• Conduct regular performance reviews and talent assessments.
• Build succession plans and develop future sales leaders.
• Foster a culture of customer centricity, accountability, and continuous improvement.

Cross Functional Collaboration

• Partner with Service Operations, Reliability Engineers, Segment teams, and Supply Chain teams.
• Ensure seamless delivery of service commitments.
• Support development of new service offerings and commercial models.
• Drive continuous improvement initiatives to enhance customer experience.

Metrics:

• Reliability Engineering Concepts
• Asset Lifecycle Management
• Predictive Maintenance
• Condition Monitoring
• Vibration Analysis Awareness
• Machine Tool Spindle Applications
• Bearing Technology & Remanufacturing
• Maintenance Excellence

Competencies:

• Service Business Management
• Consultative Selling
• Contract Negotiation
• Strategic Account Management
• Value Selling
• Business Planning
• Team Development
• Coaching & Mentoring
• Strategic Thinking
• Change Leadership
• Stakeholder Management
• Customer Centricity

Candidate Profile

• Bachelor’s degree in mechanical, Industrial, Production, Electrical or related Engineering discipline or MBA
• 8-10 years of experience in Industrial Sales, Service Sales, Reliability Services, Asset Management, or Aftermarket Business.
• People management experience preferred.
• Proven track record in selling maintenance contracts, reliability solutions, industrial services, or aftermarket solutions.
• Experience with rotating equipment, machine tools, spindles, bearings, condition monitoring, predictive maintenance, or industrial reliability programs is highly preferred.

About SKF

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF’s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.