Service Sales Engineer

Job title: Service Sales Engineer

The Service Sales Engineer is responsible for driving aftermarket service growth by developing strong customer relationships, identifying service opportunities, and promoting value-added service solutions. This role plays a key part in maximizing customer uptime, equipment reliability, and operational efficiency through the sale of spare parts, repairs, service agreements, upgrades, and other lifecycle services.

Responsibilities / Tasks

Service Sales & Business Development

• Achieve and exceed assigned service sales targets and KPIs, including order intake, sales revenue, gross margin, receivables, and customer coverage.
• Promote and sell GEA's service portfolio, including Preventive Maintenance Services Spare Parts Packages Repairs and Refurbishment Solutions Service Level Agreements (SLAs) Post-Commissioning Training Plant Health Checks Equipment Upgrades and Modernization Projects
• Identify new business opportunities within the installed customer base and develop strategies to maximize aftermarket revenue.
• Prepare and follow up on quotations, commercial proposals, and service agreements.

Customer Relationship Management

• Build and maintain strong relationships with customers through regular site visits and proactive engagement.
• Understand customer operational challenges and recommend appropriate service solutions to improve equipment performance and reliability.
• Act as a trusted advisor by providing technical and commercial support throughout the customer lifecycle.
• Ensure high levels of customer satisfaction and long-term customer retention.

Spare Parts & Lifecycle Management

• Analyze equipment condition, maintenance schedules, and spare parts consumption trends to identify sales opportunities.
• Support customers in optimizing spare parts inventory and maintenance planning to minimize operational risks and downtime.
• Collaborate with internal teams to ensure timely availability and delivery of spare parts and service solutions.

Cross-Functional Collaboration

• Work closely with Supply Chain, Engineering, Technical Support, Service Operations, and Field Service teams to deliver high-quality customer support and execution.
• Coordinate internal resources to ensure customer requirements are addressed efficiently and professionally.
• Provide market intelligence and customer feedback to support continuous business improvement.

Reporting & Administration

• Maintain accurate records of customer interactions, sales activities, opportunities, and forecasts within CRM and ERP systems.
• Monitor account receivables and support collection activities when required.
• Regularly report sales performance, pipeline status, and business opportunities to management.

Your Profile / Qualifications

Profile & Qualification

Education

• Bachelor's Degree in Engineering (Mechanical, Electrical, Industrial, Mechatronics, Chemical, or related disciplines).

Experience

• Experience in technical sales, service sales, aftermarket sales, maintenance services, or industrial equipment environments is preferred.

• Fresh graduates with strong commercial aptitude and customer-facing potential are encouraged to apply.

• Skills & Competencies

• Commercial & Customer Focus

• Strong passion for sales and achieving business targets.

• Customer-oriented with excellent relationship-building capabilities.

• Ability to identify customer needs and translate them into value-added service solutions.

• Technical & Systems Skills

• Ability to quickly learn ERP and CRM systems used for order processing and sales management.

• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word.

• Basic understanding of industrial equipment maintenance and lifecycle services is an advantage.

• Communication & Personal Effectiveness

• Strong communication, presentation, and interpersonal skills.

• Confident in engaging with customers at various organizational levels.

• Self-motivated, proactive, and results driven.

• Strong problem-solving skills and attention to detail.

• Ability to work independently while collaborating effectively within a team environment.

• Language Requirements

• Good command of English and Bahasa Indonesia, both written and spoken.

• Other Requirements

• Willingness to travel regularly to customer sites across Indonesia.

• Possession of a valid driver's license is an advantage.

• Key Competencies

• Customer Focus

• Consultative Selling

• Relationship Management

• Business Development

• Negotiation & Influencing

• Teamwork & Collaboration

• Planning & Organization

• Results Orientation

• Problem Solving

• Service Excellence

• At GEA, we design work to promote sustainable performance, balancing business outcomes with employee wellbeing through clear expectations, collaboration, development opportunities and healthy ways of working.