Service Sales Account Manager

Service Sales Account Manager

Frankfurt, Germany

Job Description

POSITION SUMMARY

The Service Sales Account Manager is a key position with responsibility for all aspects of Service Sales. The successful candidate will manage the growth of Vertiv’s service business covering Service Contract and Non-Contract sales. Furthermore, he or she supports business plans, long-term objectives and customer satisfaction goals. As Service is an extremely important revenue stream for Vertiv we are looking for a highly competent and ambitious individual who is able to actively grow the business.

The role should be located in Germany (preferred in the area of Frankfurt)

RESPONSIBILITIES

• Increase Vertiv’s market share and meet/exceed the budget numbers in terms of Orders, Sales, GM in accordance with the company’s ethics and guidelines
• Actively manage and develop customer relationships to grow and maximize sales potential
• Identify, develop and actively sell Services such as Spare Parts, Repairs and Service Contracts to customers across the region
• Build growth plans for how to strengthen and mature customer relationships
• Represent the company and its corporate values in its relationship with end users, facility management companies, contractors, resellers and suppliers
• Maintain and expand relationships and network with existing Vertiv relationships
• Proactively develop leads, target prospects, key stakeholders and acquire new customers
• Define customer needs that support Vertiv’s vision to drive additional opportunities that support pipeline growth with end users and accounts
• Actively work with service sales support functions and collaborate with key stakeholders such as account managers to share account insights, opportunity identification and sales activities
• Provide, present and maintain thorough reporting on all aspects of service contract and non-contract orders, new business and penetration rate
• Active pipeline management including sales forecast.

QUALIFICATIONS

• Engineering / technical understanding; preferred degree in electrical or mechanical engineering or business administration

• Strong Service Sales background with 5+ years experience in critical support product applications

• Account Management, Selling, influencing, negotiating and problem-solving skills

• Ability to work proactively under own initiative, as well as in a team environment

• Self-Starter mentality with the ability to plan, organize and manage time effectively

• Team player with the ability to organize and motivate yourself

• Strong experience in building relationships with customers

• Ability to develop and execute strategic plans

• High level of goal orientation and a solution-oriented way of thinking and acting

• Strong presentation and communication skills

• Experience in working in a matrix organization with remote support teams

• Customer focused with excellent customer service skills

• Language skills: English at advanced level, German at native level

• IT literate and advanced MS Office & CRM skills

• Driving License

• PHYSICAL & ENVIRONMENTAL DEMANDS

• TIME TRAVEL REQUIRED

• Regular travel is required (50%)

• Travel, occasionally requiring overnight stays

• The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

• OUR CORE PRINCIPLALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

• OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

• OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development