Service Reliability Engineer

Job title: Service Reliability Engineer

About the Role The Service Reliability Engineer will be responsible for the reliability, scalability, and performance of the critical systems powering a global enterprise. By blending a software engineering mindset with operational expertise, you will engineer solutions that improve system reliability, automate complex processes, and reduce manual toil. You will be an essential partner to our development, infrastructure, and security teams, driving a culture of resilience and continuous improvement across the organization. As a Service Reliability Engineer, you won't just be supporting systems; you'll be ensuring the services that connect artists and fans around the globe are always on.

What You'll Do

• Design, build, and maintain the availability, scalability, and performance of critical services.
• Develop and maintain robust monitoring, alerting, and observability systems to ensure rapid issue detection and resolution.
• Monitor infrastructure capacity and performance, providing analysis and suggestions for service delivery improvement.
• Drive the automation of repetitive operational tasks, including infrastructure provisioning, deployments, and scaling. Create and maintain scripts and custom code to support and enhance our operational toolset.
• Support and optimize CI/CD pipelines to improve deployment speed and reliability.
• Participate in an on-call rotation to troubleshoot and mitigate production incidents.
• Lead post-incident reviews and root cause analyses to implement lasting solutions.
• Partner with engineering and IT stakeholders to embed SRE best practices into the design and development lifecycle.

What We're Looking For

• Strong background in systems administration in a large-scale environment.
• Proficiency in at least one programming language.
• Hands-on experience with a major cloud platform, with a high preference for AWS.
• Solid understanding of networking, containers, and Infrastructure as Code.
• Experience with modern monitoring and observability tools.
• Proven analytical and problem-solving abilities with experience in a high-pressure environment.
• Excellent communication skills and the ability to foster a collaborative team environment.

Nice to Have

• Bachelor's degree in an IT-related field.
• Experience managing large-scale, distributed systems for a global organization.
• Familiarity with IT governance standards like ITIL.
• Direct experience with ServiceNow for IT service management.
• Knowledge of chaos engineering, resilience testing, and advanced capacity planning.

Compensation & Benefits

• Salary range: $122,305 - $159,835 per year.
• Comprehensive medical, dental, and vision coverage; 100% coverage for out-patient in-network mental health services.
• Fertility coverage for eligible participants; Wellbeing reimbursements up to $720/year.
• Student loan repayment assistance and tuition reimbursement.
• 401(k) with 100% immediate vesting on the first 5% of contributions, plus an additional UMG contribution.
• Flexible PTO, 3 weeks PTO for non-exempt, 2 weeks paid Winter Break, 10 holidays, Summer Fridays, and generous paid parental leave.
• Full overview of benefits on the Perks Playlist page.

Disclaimer: This job description is subject to change. Universal Music Group is an Equal Opportunity Employer. E-Verify information for certain states is provided within the posting.