About this role

Chesterfield | £45,000 - £55,000 + Bonus + Benefits

Hours: Monday to Friday, 8:00am - 4:30pm

£45,000 - £55,000 basic salary
Bonus scheme
25 days holiday plus bank holidays
Lunch provided daily
Free onsite parking
Company laptop and phone
Genuine progression opportunity into a leadership role
The Opportunity
Are you an experienced planner, scheduler or service coordinator looking for an opportunity to take ownership of a growing national service function?
We're supporting an ambitious and growing business in the search for a Service Planning Manager to lead the planning and coordination of maintenance activities across a nationwide customer base.
This is far more than a scheduling role. You'll become the central point of contact for engineers, customers and internal stakeholders, ensuring maintenance programmes are delivered efficiently, emergency call-outs are managed effectively and service standards remain exceptionally high.
With significant growth planned, this role offers the opportunity to shape processes, improve service delivery and develop into a wider leadership position over time.
The Role
As Service Planning Manager, you will take ownership of the maintenance planning function, ensuring engineers, resources and customer commitments are coordinated effectively.

Key responsibilities include:

Planning and scheduling annual maintenance programmes across 450+ customer sites
Coordinating engineer workloads, travel and site visits
Managing reactive maintenance and emergency call-outs
Owning and developing the service scheduling system
Leading weekly planning meetings with field engineers
Monitoring service tickets and ensuring timely resolution
Managing customer communication and maintenance reporting
Coordinating installation handovers and follow-up inspections
Working closely with purchasing and operations teams to maintain stock levels
Supporting holiday planning and resource allocation across the engineering team
Driving a proactive approach to service delivery and maintenance planning
About You
We're keen to speak with candidates who have experience in planning, scheduling or coordinating field-based teams.

You may currently be working as a:

You'll ideally possess:

Proven experience in a planning, scheduling or coordination role
Experience supporting field-based engineers or service teams
Strong organisational and prioritisation skills
Excellent stakeholder and customer management abilities
Confidence using scheduling, ERP or service management systems
A proactive approach with a strong focus on continuous improvement
High attention to detail and strong administrative skills
Experience within engineering, maintenance, utilities, facilities management, logistics or field service environments would be highly advantageous.
Why Apply?
This is a unique opportunity to join a growing business where you can genuinely make an impact. You'll have the autonomy to improve systems and processes, influence the future direction of the service function and play a key role in supporting ambitious growth plans.
If you're a highly organised planning professional who enjoys coordinating people, improving processes and delivering exceptional service, we'd love to hear from you.

Service Planning Manager