About this role
Service Operator
LOCATION: Houston/Austin
CATEGORY: Exempt, Full-Time, 100% On-site.
JOB FUNCTION:
- Manage Level 1 issues in cloud operations in all data centers.
- Travel is optional depending on the situation.
RESPONSIBILITIES
- Monitor cluster servers across all data centers in the North America region.
- Manage call center and dispatch.
- Asset management
- Global Level 1 incident support and response
EDUCATION
- BA/BS in Information Management, Computer Engineering, Information Technology, or other related fields are required.
EXPERIENCE
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1 to 3 years of relevant experience in Hyper-V or VMware technology
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At least 1 year of hands-on experience with Linux systems and Windows systems, with a basic understanding of networking.
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Data center experience preferred. SKILLS/QUALIFICATIONS:
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Solid foundational knowledge of networking, including familiarity with the TCP/IP protocol stack.
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Understanding of VLAN and subnetting.
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Strong knowledge of system hardware, especially related to cluster servers.
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Ability to prioritize and multitask.
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Strong troubleshooting and critical thinking skills.
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Strong learning ability, communication and coordination skills, and a service-oriented mindset
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Detail-oriented and capable of producing high-quality documentation and verbal communication. LANGUAGE:
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Proficiency in English required; Mandarin is a plus.