Service Operations Support Manager in Training

Job title: Service Operations Support Manager in Training

About the Role You will support operational excellence and associate development within CarMax’s Service Operations Department. Partnering with the Operations Manager, you will lead teams, maintain inventory, and ensure smooth service execution while driving performance and customer experience. This role also contributes to continuous improvement initiatives and safety programs.

What You'll Do

• Lead and manage associates to achieve production targets and maintain accurate inventory levels
• Provide coaching and feedback through formal and informal observations to support associate development
• Participate in hiring and training processes to build a strong, high-performing team
• Monitor and maintain key performance measures to ensure operational success
• Execute continuous improvement initiatives to enhance efficiency and customer experience
• Resolve customer concerns promptly and professionally, delivering exceptional service
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE

What We're Looking For

• Minimum of 5 years of management experience in a fast-paced, complex environment
• Ability to lead teams to achieve production goals and maintain operational standards
• Skilled in reading, interpreting, and maintaining accurate data records
• Strong multi-tasking abilities in a dynamic work setting
• Effective verbal and written communication skills for customer and associate interactions
• Proficiency in common and proprietary software systems
• Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel

Compensation & Benefits

• Salary: $61,500 - $107,700 per year
• May be eligible for bonus and equity
• Benefits: Paid sick time up to 48 hours/year, vacation 80-200 hours/year after 90 days (depending on continuous service), 6 paid holidays plus 1 floating holiday; Holiday Premium Pay if working on a scheduled holiday; salaried associates receive paid time away with no specified limit (subject to manager approval); details at CarMax Benefits website.