About this role
About the Role This is a full-time Service Operations Specialist role for Getinge Group Hong Kong Limited, a leading provider of medical equipment and solutions. You will be responsible for providing high-quality administrative support to the service team, ensuring smooth and efficient delivery of our services to clients. What You'll Do
- Deliver professional customer service to maintain strong relationships with customers by supporting daily inquiries and service requests via incoming calls and emails; prepare sales/service-related documents including quotations, service contracts and tender documents, ensuring high data accuracy.
- Coordinate and liaise closely with the service team to ensure timely information delivery and case follow-up, SAP system input, service job coordination and verification, and customer purchase order and payment follow-up.
- Perform other administration tasks as assigned by supervisor and assist the team with ad-hoc projects. What We're Looking For
- 2-3 years of experience in a similar client service operations role (experience in medical device/healthcare market is a plus).
- Strong attention to detail, excellent organizational and prioritization skills.
- Strong customer service orientation and a commitment to delivering exceptional service.
- Excellent communication and interpersonal skills, with the ability to interact with both internal and external stakeholders.
- A proactive and problem-solving mindset, with the ability to work independently and as part of a team.
- Proficient in using Excel (e.g. lookup, pivot table functions); able to communicate in Cantonese and English.
- Experience in SAP system is preferred. Nice to Have
- Experience in SAP system is preferred. Compensation & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and dental insurance coverage, leaves entitlements.
- Opportunities for professional development and career advancement.
- Fun and supportive team environment.