Service Network Support Manager

Job title: Service Network Support Manager

About the Role

Prevost (a Volvo Group brand) is seeking a Service Network Support Manager to champion customer satisfaction and profitability across its expanding service center network in the US and Canada. Partnering closely with the Sr. Director Service Network, this role acts as a key advisor and problem-solver—improving both the customer and employee experience while coordinating service and parts activities. While there are no direct reports, the role carries high impact, leading performance analysis and special projects that shape the future of operations.

What You'll Do

• Drive Financial Success: Actively monitor and manage P&L, sales, gross profit, and labor costs to increase overall network profitability.
• Analyze & Optimize: Conduct in-depth quantitative and qualitative analysis of service and parts operations—tracking financial metrics, CSI, warranty, inventory, and productivity.
• Strategic Partnership: Advise and collaborate with internal and external customers to develop, implement, and follow up on targeted action plans.
• Champion the Customer: Spearhead initiatives that ensure a consistently high level of internal and external customer satisfaction throughout the service department.
• Build Relationships: Cultivate strong, ongoing partnerships with branch leaders and key customers, maintaining constant communication for alignment.
• Elevate the Team: Identify performance gaps to evaluate, propose, and coordinate effective training initiatives.
• Financial Planning: Play an active role in annual budget preparation and participate in ongoing financial forecast and results meetings.
• Network Engagement: Travel to branch locations to stay connected with on-the-ground realities, while promoting a safe and functional working environment.
• Other duties as assigned.

What We're Looking For

• Bachelor’s degree in business or related area and/or 10+ years of relevant experience.
• Experience in a multi-site, dealer environment.
• Bilingual abilities (especially Spanish or French) are a plus.
• Ability to travel between USA and Canada, approximately 25% travel total.
• Proficient in Microsoft Office.
• Comfortable working in a matrix organization and managing multiple stakeholders.
• Self-motivated with the ability to work remotely, independently, and collaboratively.
• Excellent relationship management and negotiation skills.
• Analytical and detail-oriented with a strong commercial mindset.
• Proven organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment.
• Team player, passionate, curious, customer oriented, change driven, problem solver, owner mentality.

Nice to Have

• Bilingual abilities (especially Spanish or French) are a plus.

Compensation & Benefits

• Base pay: $110,000.00 - $130,000.00 annually, bonus eligible where applicable.
• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Focus on safety, health and wellbeing.
• Volvo Group University for professional and personal development.
• Programs supporting work-life balance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.