About this role
Service Monitoring Engineer
Noida, Uttar Pradesh, India
Job description
Company and benefits
Job ID
792585
Join our Team
About this opportunity We are now looking for an Service Monitoring Engineer to join our Network Operations team at Ericsson. In this role, you will be part of a global operations environment ensuring network stability, performance, and customer satisfaction through proactive alarm monitoring and incident management. You will play a key role in identifying network faults, performing first-level analysis, and collaborating with technical and field teams to drive timely fault resolution. This position provides an exciting opportunity to work with diverse network technologies while contributing to Ericsson’s vision of a fully connected, intelligent world.
What you will do
- Perform 24x7 alarm monitoring and first-level fault analysis for network elements across multiple technologies.
- Identify, analyze, and prioritize network faults using Ericsson and multi-vendor NMS/EMS tools.
- Escalate and coordinate with Level 2/Level 3 support teams and field engineers to ensure service restoration within defined SLAs.
- Execute proactive monitoring to detect early warnings and prevent service degradations.
- Track and manage incidents through their lifecycle, ensuring accurate documentation in fault management systems.
- Support incident, problem, and change management processes in compliance with Ericsson’s Global Service Center (GSC) standards.
- Generate and analyze network performance and health reports, contributing to continuous improvement initiatives.
- Participate in shift-based operations to provide round-the-clock network surveillance coverage.
The skills you bring
- 2–5 years of experience in Network Operations / Alarm Monitoring in a telecom or IT network environment.
- Strong understanding of general network technologies and concepts across access, transport, and IP domains (vendor-agnostic).
- Hands-on experience with Ericsson OSS/NMS tools or other multi-vendor management systems (e.g., Netcool, HP OpenView, SolarWinds, etc.).
- Knowledge of fault management processes, ITIL best practices, and SLA-driven operational models.
- Strong analytical and problem-solving skills, with the ability to quickly interpret alarms and determine probable root causes.
- Excellent communication and coordination skills for effective collaboration across global teams.
- Ability to work in a 24x7 shift environment (rotational shifts, weekends, and holidays).
- Bachelor’s degree in Telecommunications, Electronics, Computer Science, or equivalent.
“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Primary country and city: India (IN) || Noida
Req ID: 792585
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