About this role
We are seeking a qualified individual to manager a Heavy Equipment Shop in Kent, WA. The Service Manager will supervise a team of 30 personnel including shop and field service technicians, parts runners and service advisors/writers. Will interact with all employees and other department managers, customers, and vendors. Managers with dealership experience will be considered an asset.
Responsibilities
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Oversee field and shop repairs including closing work orders.
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Prepare bids and have oversight of quotes for repairs and maintenance work in a timely manner
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Review and evaluate all work orders for accuracy
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Negotiate and settle customer and internal service disputes
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Control and evaluate department P & L, including capital expenditures
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Interact with other department employees and promote a team environment
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Handle all employee issues including hiring, mentoring, disciplinarian actions, and terminations
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Monitor and schedule for technician training to stay current with technology
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Assist with other duties as assigned and directed by the Branch Manager and Corporate Service Manager
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Qualification
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Strong organizational and customer service skills
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Exceptional time management skills, and the ability to prioritize and complete all tasks required.
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Should have a minimum of 5 years’ experience previously working in a management capacity in the heavy construction and mining equipment Industry.
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Must have excellent verbal and written communication skills
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Must have strong customer service skills
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Strong computer skills
Compensation
$80k - $110k/year, salary range depends on experience and qualification.
Benefits available after 90 days and include Medical, Dental Vision, Life Insurance, 401k, PTO company vehicle and gas card.
Shift:
Day shift, 7:00 am – 5:00 pm Monday – Friday.