About this role
*We are MOTODYNAMICS Group, and Movement is our Passion!
Our vision is to create a world of sustainable mobility without boundaries. We support diversity and cultivate an inclusive work environment where every member of the team can be his/her true self.
Through the iconic brands we represent – Yamaha, Porsche, SIXT and NIO – and our retail network Motodirect, we create emotions and transform lives through adventure, exploration, human connection.
We are looking for a Service Manager to join our Porsche Division in our Porsche Center Athens location in Metamorfosi. The Service Manager is responsible for the premium and comprehensive After Sales service offered to all our Porsche Center Athens customers ensuring that rendered services are in line with Porsche Standards.
Key responsibilities
- Organizing the daily tasks and throughputs in collaboration with the Technical Advisor
- Monitoring daily business and providing regular reporting and activity plans to the Porsche Center Athens Management
- Monitoring of all established work-related processes according to Porsche regulations
- Providing technical support whenever necessary
- Supervising the Warranty processes whilst communicating with the Importer.
- Preparing in collaboration with the Technical Advisor the financial offers for the services to be rendered
- Providing Second level Customer Support & Complaint Management
- Providing random Quality Control on daily throughputs
- Monitoring the Service KPIs and creating action plans when necessary
- Implementing the Commercial Policy provided by the Importer
- Maintaining & increasing customer portfolio by exceeding their needs for services and products
- Monitoring target achievement (quantitative, qualitative) and creating action plans when necessary
- Ensuring the fulfillment of Technical Qualification of the technicians, based on Porsche Standards
- Ensuring the compliance of Porsche Workshop Standards and Safety Standards for the Porsche Center Athens Workshop
- Monitoring Customer Satisfaction Index and creating action plans when necessary
- Providing full operational support to the Bodyshop (Appointment, reception, offers, Insurance Companies etc.)
Requirements
-
Proven experience in automotive after-sales service management, preferably in a premium automotive environment
-
Strong technical knowledge of automotive service operations, workshop processes, and warranty procedures
-
Bachelor’s degree in Mechanical Engineering or a related field
-
Proven leadership skills, with the ability to lead, motivate, and develop technical teams
-
Excellent customer service and complaint management skills, with a strong customer-oriented mindset
-
Excellent organizational, analytical, and problem-solving skills, with the ability to prioritize and perform effectively under pressure
-
Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders
-
Excellent command of English, both written and verbal
-
Excellent computer literacy, including MS Office applications
Benefits
-
Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas 2026, 2025, 2024 & Europe 2026, 2025, 2024) and be part of our unique culture
-
Private health insurance for you and your family including annual health check-up
-
Ticket Restaurant Meal Allowance – €132/month (maximum allowable amount)
-
Pension plan
-
Annual bonus
-
Educational support benefit for employees’ children from nursery school through High School
-
Career growth, internal mobility & role-based training opportunities
-
Discounts on corporate services and products
-
Special offers at selected gyms & tuition discounts at partner educational institutions
-
A buddy to support you with your onboarding
-
The opportunity to work and grow within a Group that drives change
-
Be part of an equal opportunity employer and member of the Diversity Charter Greece, committed to building and maintaining intergenerational relationships with stakeholders, fostering an inclusive workplace, and living its core values every day: Integrity, Trust, Respect, and Excellence.