Service Manager - Move to Solution

Job Title

Service Manager - Move to Solution Professional Services has been a key growth driver for the Airlines Business Unit, delivering over 20% year-on-year growth. To build on this expertise, Transversal Unit (TU) Services have been created to support the growth of the new services organizations in the different business lines and expand Amadeus reach with a strong focus on transversal services offerings.

To support this transformation, a transversal Services Solutioning and Practices team has been created to develop and execute a cross-vertical Professional Services offering. This group is organized into Practices.

Within this context, the Services Practice Manager, will contribute to defining strategy, driving growth, and ensuring operational excellence across service offerings, sales support, solutioning, and delivery oversight.

This position is opened to support the Move to Solution strategy definition from the Professional Services angle. This person will have a strategic role building the relation with Airline Solutions and Universal Distribution to define the new joint approach to bring solutions to the market. The main objective will be to analyze the opportunity and define the offering that could benefit to the different Business Lines.

Main Responsibilities

• Contribute to the definition and execution of solution strategies in collaboration with Product Management and Business Lines, including expanding approaches across different areas of the organization
• Support the development of Practice strategy, including roadmap, financial objectives, and identification of service market opportunities
• Define and evolve service offerings, including value proposition, pricing, go-to-market approach, and supporting materials for commercial teams
• Partner with Sales, Account Executives, and Delivery teams to support go-to-market activities, pipeline development, deal qualification, and customer engagements
• Lead solutioning activities for customer opportunities, ensuring alignment between business needs, delivery feasibility, financial objectives (profit and loss – P&L), and associated risks

About our ideal candidate

• Experience in product management, service strategy, consulting, or similar areas that support pre-sales and solution development.
• Understanding of financial management concepts such as budgeting, margin, and profit and loss (P&L).
• Travel industry experience.
• Strong relationship-building and collaboration skills, fostering cooperation across Sales, Delivery, Product, and Business Lines.
• Clear communication skills and the ability to translate complex ideas into practical solutions.
• Interest in driving improvement and contributing to the development of cross-business service models.

What we can offer you

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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