About this role
Description
- The Service Manager - Internal is responsible for driving the performance, efficiency, and quality of the internal service department. This role leads daily operations tied to dealership inventory readiness, ensuring units are completed on time, meet company standards, and support overall dealership profitability. Key Objectives Drive internal service throughput to ensure all units are PDI-ready and completed on schedule. Maintain high-quality standards across all internal service work, minimizing rework and delays. Build and lead a high-performing team focused on accountability, efficiency, and continuous improvement. Optimize workflows and processes to improve turnaround times and department productivity. Support dealership profitability by controlling internal service costs and identifying upsell opportunities where appropriate. Responsibilities Lead day-to-day operations of the internal service department, ensuring alignment with dealership goals and timelines. Oversee all internal service work, including PDIs, recon, and inventory readiness. Ensure all units meet company quality standards befor