Service Manager - Cadillac of Las Vegas

Company Description

At Cadillac of Las Vegas, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

On-Target Earnings (OTE): $10,000 to $18,000 / monthly

• Monthly draw plus commission Our associates are happy to work here because:

• We boast the lowest turnover in the industry.

• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).

• We are committed to developing and promoting within the company.

• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.

• We encourage peer to peer teamwork and recognition.

• Special benefits to purchasing and leasing a car.

• Personal Automotive Concierge Service. If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

Duties and Responsibilities:

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

Qualifications

• 3-5 years of experience as a Service Manager in an automotive dealership setting.

• Comprehensive understanding of automotive service repair and maintenance processes.

• Proficiency with dealership management software and other computer applications.

• Strong customer service, communication, and interpersonal skills.

• Demonstrated ability to lead, manage, and motivate a team effectively.

• Exceptional organizational and problem-solving abilities.

• High school diploma or equivalent.

• Valid driver’s license with a clean driving record.

• Ability to pass pre-employment background checks, MVR, and drug testing.

• Preferred Qualifications:

• Experience with the Cadillac/GM brand and familiarity with OEM standards.

• Additional training or certifications related to automotive service management.

Additional Information

Benefits

• Medical, dental, vision insurance

• 401k plan with company match

• Paid Time Off accrual

• Closed for Thanksgiving day and Christmas day

• Employee discounts on purchasing and leasing cars

• Opportunities for career advancement within a Fortune 500 company

• All your information will be kept confidential according to EEO guidelines.

• (The Service and Training Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include a monthly draw plus commission. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)