Service Manager (BOO Operations)

Job title: Service Manager (BOO Operations)

About the Role We are seeking an experienced Service Manager to lead all aspects of operations at a large, complex industrial water and wastewater treatment facility operating under a long-term BOO (Build-Own-Operate) contract. This role is fully accountable for site performance, safety, team leadership, and customer satisfaction. The Sr. Service Manager will lead a 24/7 operation, driving reliability, developing people, and ensuring delivery against contractual performance obligations. The ideal candidate is a hands-on, front-line leader who can navigate complex challenges, think critically, and develop creative solutions while building and leading a high-performing team.

What You'll Do

• Provide overall leadership and accountability for site operations, including process water and wastewater treatment systems
• Lead and develop a multi-discipline team of operators, maintenance technicians, and support personnel in a 24/7 environment
• Drive site performance against key KPIs including safety, uptime, water quality, and customer satisfaction
• Serve as the primary customer interface, maintaining strong relationships and ensuring alignment with contractual obligations
• Ensure full compliance with all safety programs, environmental regulations, and operating procedures
• Oversee site financial performance including budgeting, cost control, and operational efficiency
• Lead troubleshooting and resolution of complex process and operational issues, including biological treatment systems (MBR/MBBR)
• Drive continuous improvement initiatives across operations, maintenance, and team performance
• Establish and maintain strong operational discipline, documentation, and reporting standards
• Coordinate with internal stakeholders (engineering, corporate support, EHS, supply chain) to ensure successful execution within a large, matrixed organization

What We're Looking For

• Minimum 7 years of wastewater treatment experience, including MBR or MBBR systems
• Minimum 5 years of people management experience
• Bachelor of Science degree (technical or related field)
• Demonstrated experience in an industrial environment (e.g., chemical, oil & gas, manufacturing, utilities)
• Proven leadership ability in a 24/7 operations setting
• Strong understanding of safety programs, regulatory compliance, and operational risk management

Nice to Have

• Degree in Engineering (Chemical, Mechanical, Environmental, or related)
• 10+ years of people management experience
• Deep experience in industrial wastewater treatment, specifically MBR systems
• Prior P&L ownership or financial accountability
• Experience working within a BOO or contract operations environment
• Leadership & Core Competencies: Strong leadership, communication skills, customer engagement, ability to influence, etc.

Compensation & Benefits

• Volunteer Program (Xylem Watermark) and other company initiatives
• Equal Employment Opportunity and Affirmative Action workplace; inclusive culture; ERGs; commitment to well-being