About this role
Service Manager
Description
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The Service Manager will be responsible for leading and growing the service department through continuous improvement and innovation to support Bish’s RV’s goal of transforming the RV Service industry. Their main objectives will be to coach, mentor, and build a high-performance service team designed to meet and exceed short- and long-term goals.
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Key Objectives
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Maintain a consistently high level of customer satisfaction in the Service Department
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Drive profitability through increased sales, gross profit, P&L management, and labor cost control
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Build and maintain a high performing team of Technicians, Service Advisors, Porters, and Detailers
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Foster a culture that promotes employee development and retention
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Ensure strong working relationships with external vendors
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Meet or exceed monthly budget projections
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Maintain a safe and functional working environment
Responsibilities
- Lead a cross functional team that aligns with revolutionizing the RV Service Process
- Develop and manage a strategic plan for controlling staffing levels based on