About this role
Job title: Service Management Practitioner
We are seeking an experienced, motivated Service Management Practitioner to join and help grow Procept Africa's Service Management Practice, delivering ITSM implementation and continual improvement services to clients and providing operational support when seconded to client sites.
Responsibilities
- Deliver IT Service Management (ITSM) implementation services to clients across telecommunication and other sectors including ICT.
- Provide continual improvement services and lead service improvement initiatives.
- Design, implement, and optimize ITIL-based service management solutions.
- Support the growth of the Service Management Practice.
- Be seconded to client sites as required to deliver operational support services.
Requirements / Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- ITIL Foundation Certification (required).
- Advanced ITIL certifications such as ITIL Managing Professional, ITIL Strategic Leader, ITIL Expert, or ITIL Master are an added advantage.
- Additional professional certifications such as ISO/IEC 20000, COBIT, Agile, PRINCE2, PMP, or Lean Six Sigma are desirable.
Experience
- Minimum of 5 years of hands-on experience in IT Service Management.
- Strong practical experience delivering ITSM consulting and implementation projects.
- Proven experience implementing ITIL frameworks within medium to large organisations.
- Experience leading ITSM transformation and service improvement initiatives.
- Experience working with ITSM platforms such as ServiceNow, BMC Helix, ManageEngine, Jira Service Management, Freshservice, or similar solutions.
- Experience working in a telecom environment is essential for success.