Service Lead
About this role
Job Description
We are currently recruiting for:
Position: Service Lead Location: Edinburgh Job Type: Full Time
What you’ll do
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As a Service Lead, you’ll play an essential role in shaping the service experience at your shop. You’ll be the main point of contact for customers needing support, bringing warmth, clarity, and confidence to each interaction. You’ll ensure that every customer feels listened to, cared for, and guided toward the right service at the right time.
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You’ll integrate sales and service by leading your team with empathy and accountability, making sure Trek’s signature hospitality shines through every step of the customer journey. You’ll keep service orders organised, maintain a clean and efficient workspace, and ensure that bikes are built and delivered with care and accuracy.
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