About this role
Service Engineering Manager
United Kingdom, London, London
Job description
Company and benefits
Job number
200058514
Date posted
Oct 11, 2026
Work site
4 days / week in-office
Travel
Less than 25%
Profession
Software Engineering
Discipline
Service Engineering
Role type
People Manager
Employment type
Full-Time
Overview
Microsoft Advertising is the destination for experienced, collaborative and passionate digital advertising professionals seeking a rewarding career. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to work with talented people across the digital advertising industry.
We are seeking a Service Engineering Manager to lead a team of Service and Automation Engineers providing advanced technical support for the Microsoft Advertising business while building scalable engineering solutions that improve customer outcomes, service reliability and operational efficiency. The role will support advertising experiences delivered through Microsoft Advertising and partner publisher sites.
This role combines people leadership, service engineering and technical strategy. You will build solid partnerships across Product, Engineering, Support, Sales and business teams to connect customer and operational needs with engineering priorities. You will guide the design and delivery of secure, reliable services, automation and responsible AI capabilities, while ensuring that customer feedback and service insights influence product and engineering investment.
Success in this role requires broad business and technical judgement, solid execution, and the ability to develop engineers who can operate across technical support, software and service engineering, reliability, automation, AI and security. The Voice of the Customer will remain central to prioritisation, service improvement and product influence.
Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others and collaborate to realise our shared goals. Each day, we build on our values of respect, integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.
Responsibilities
- Lead, coach and develop the team: Lead a team of Service and Automation Engineers, set clear priorities and outcomes, build technical capability, and create an inclusive environment where people can grow.
- Provide technical direction: Guide the design and delivery of scalable, secure and reliable services, automation and engineering solutions using technologies such as C#, .NET and Microsoft Azure. Support sound technical decisions through design reviews, technical proposals and targeted prototypes, while empowering engineers to own implementation and delivery.
- Own service health and operational performance: Ensure the team has the processes, tools and technical readiness required to provide reliable services and meet customer and business expectations. Use service signals and engineering data to identify risk, remove friction and prioritise improvement work.
- Build solid partnerships: Partner across Product, Engineering,