About this role

Perform technical field service activities, including:
Installation and commissioning of equipment
Troubleshooting, repair, and maintenance
Escalation support
User and customer training
Providing sales support
Carry out all necessary reporting in accordance with company policies.
Ensure customer satisfaction and provide efficient service.
Address customer service and support needs promptly, ensuring that open service issues are resolved without delay.
Manage and maintain demo products to deliver excellent performance during demonstrations.
Participate in in-service training programs (both internal and external).
Report to the manager or factory on any product-related issues, including production standards, quality, and safety concerns.
Collaborate on tasks involving spare parts, shipment, installation, and after-sales services while coordinating with sales teams, logistics, customers, and suppliers.
Provide follow-up support for equipment installations to ensure smooth contract fulfillment.
Offer technical advice on configuration selection, encompassing both hardware and software recommendations.
Promote service agreements and identify potential after-sales business opportunities.
Stay proactive in updating product and technical knowledge through training programs and workshops.
Handle additional tasks as assigned by management.

An advanced degree (B.S. / M.S.) in Material Science, Physics, or Engineering related discipline
Criteria
3+ years relevant experience
Customer-oriented and customer management skill
Good communication skill
Able to work under multitasking and high-pressure situations
Knowledge of vacuum technology or electron optics is a plus
Decisive, proactive and risk-taking
Analytical and solution-oriented thinking
Your ZEISS Recruiting Team

Service Engineer