About this role
Job title: Service Engineer Trojan Technologies
About the Role As a Service Engineer at Trojan Technologies (Veralto), you will install, start up, repair, maintain, and troubleshoot equipment at client sites, providing technical support and ensuring customer satisfaction. You will work closely with HQ teams to deliver proactive, customer-focused services.
What You'll Do
- Install and Start-up: Provide guidance on installing new equipment and carry out start-up after installation to ensure proper functioning of systems.
- Troubleshooting: Identify and diagnose problems with equipment onsite and remotely, determine the root cause of issues, and develop effective solutions; perform routine maintenance tasks such as inspections and cleaning components.
- Repair and replacement: Repair or replace faulty components, parts, and systems, and ensure the timely restoration of equipment to its operational state; process warranty claims by coordinating with global team.
- Technical support: Provide technical guidance and advice to customers, answer questions, and resolve technical issues; provide operator training and guidance on maintenance.
- Warranty Claims: Process warranty claims as joint effort with customer service teams to ensure timely delivery of warranty parts; identify parts to be replaced under warranty during & after a site inspection.
- Documentation: Maintain accurate work orders and service reports, including equipment maintenance, repairs, and replacement, and generate reports as required.
What We're Looking For
- Experience as field service technician or service engineer; ability to install, diagnose, repair and maintain equipment onsite and remotely.
- Strong problem-solving and diagnostic skills; ability to determine root causes and provide effective solutions.
- Technical knowledge of equipment components; ability to provide operator training and maintenance guidance.
- Customer-focused approach with clear communication and teamwork across HQ/global teams.
- Ability to document work processes and maintain detailed service records.