About this role
Job title: Service Engineer
About the Role The Service Engineer supports the billing process for services by preparing, generating, printing, recording, and mailing customer bills. They ensure the automated billing system runs reliably to produce accurate bills, and they prepare daily, monthly, and other periodic billing summary reports and financial statements. They also maintain and analyze account records to support billing accuracy and customer service.
What You'll Do
- Provide customer service for assigned customer groups and product areas.
- Analyze customer requirements, goals, and usage of existing products, and implement defined solutions and strategies.
- Troubleshoot and document specific customer issues (e.g., billing, product application, delivery, quality, etc.).
- Conduct product and feature training for customers.
What We're Looking For
- Specialized Knowledge and Technical Skills: Possesses advanced specialized knowledge in their role and is capable of executing complex processes associated with it.
- Problem-Solving Ability: Able to analyze situations and resolve issues that span multiple functions using specified guidelines.
- Communication Skills: Capable of explaining complex information in operations and the rationale behind adopting specific processes.
- Business Understanding and Influence: Understands key business drivers and can leverage this knowledge to execute operations effectively.