About this role
Job title: Service Engineer / Service Technician
About the Role Accelleron is seeking Service Engineers & Service Technicians to drive customer satisfaction by delivering high-quality service on-site and in the workshop. You will work in an international environment, supporting customers in installation, commissioning, routine maintenance, extensions, and replacements, contributing to the energy transition with cutting-edge technology.
What You'll Do
- Service Delivery: Perform service tasks such as installation and commissioning of equipment and routine maintenance independently; identify technical problems and analyze them through remote or on-site activity across service categories (installation and commissioning, routine maintenance, extensions, replacements, etc.).
- Customer Approach: Contribute to customer satisfaction by executing service work according to customer orders and expectations; maintain good relationships; identify new sales opportunities and communicate them internally.
- Materials & Supply: Coordinate, prepare, and ensure that all materials, parts, and equipment are available and of appropriate quality for service activities.
- Documentation & Reports: Prepare all documents and reports to be signed by the customer representative; report work done in a timely manner and follow up as needed.
- Troubleshooting: Troubleshoot simple equipment failures and make recommendations to prevent recurrence.
- Operational Excellence: Provide recommendations to management to improve operations and customer service.
- Health, Safety and Integrity: Apply safety rules and environmental responsibilities; report unsafe practices and incidents.
What We're Looking For
- Diploma in Mechanical Engineering or a related field.
- Strong ability to read technical drawings and use measuring instruments; able to identify, diagnose, and resolve technical issues efficiently.
- Experience dealing with customers from varied backgrounds; able to handle service jobs with high safety and quality standards.
- Comfortable working in challenging environments (temperature, noise, dirt); willing to travel to client locations for on-site support and to work irregular hours as needed.
- Locations available near Seattle, WA; Los Angeles, CA; Chicago, IL; Houston, TX; Somerset, NJ; Miami, FL.
Compensation & Benefits
- Salary: Competitive market-rate salary with regular reviews.
- Health & Wellness: Medical, dental, and vision insurance; Health Savings Account (HSA) / Flexible Spending Account (FSA); Employee Assistance Program (EAP).
- Financial Security: Retirement plan with 401(k) company match; life & disability insurance.
- Work-Life Balance: Paid Time Off (PTO); flexible work options (hybrid or remote depending on role); parental leave.
- Professional Development: Training programs, certifications, tuition reimbursement, and opportunities for career advancement.
- Additional Perks: Employee discounts; wellness programs; company-sponsored social events.