About this role
About the Role The Service Engineer is responsible for coordinating technical service actions, supporting customers with product-related issues, and ensuring the implementation of service updates across the organization. This role involves troubleshooting, warranty analysis, and collaboration with product and quality teams, with occasional domestic and international travel.
What You'll Do
- Implement and coordinate service actions both in house and in field.
- Establish and maintain positive customer relationships for technical issues and customer satisfaction.
- Interpret, distribute and follow up to ensure Service Change Notices are implemented throughout the organization.
- Create and distribute Technical Service Bulletins for ZF product to aid customers in product installation.
- Proactively alert Industrial Business Line Product Management and Quality department about potential safety and technical issues on ZF product.
- Help to find solutions by using problem solving process.
- Provide technical support on new product releases, B.O.M.’s and catalogs.
- Assist in warranty inspections and provides failure analysis on ZF product warranty claims which may require some travel.
- Travel internationally and domestic up to 20%.
What We're Looking For
- Bachelor’s degree in engineering or related technical field.
- Preferred 1+ years experience (including internship or co op).
- Preferred experience with high voltage vehicle systems and CAN knowledge.
- Preferred heavy duty construction vehicle or commercial vehicle experience.
- Proficiency in Microsoft Office and SAP.
- Project management, good customer relations and negotiation skills.
- Self driven and result & detail oriented.
- Must be able to troubleshoot/problem solve drivetrain issues.
Nice to Have
- Experience with high voltage vehicle systems and CAN knowledge.
- Heavy duty construction vehicle or commercial vehicle experience.
- Proficiency in Microsoft Office and SAP.
Compensation & Benefits
- The expected base compensation for this role is $59,600.00-$74,500.00 annually.
- Annual Incentive Plan
- Paid time off
- 401k Plan
- Health Care Benefits
- Paid Holidays
- A supportive collaborative team environment
- A strong diverse culture
- Supportive Employee Groups and community outreach activities
- ZF does not offer visa sponsorship for this role (e.g., H-1B, TN), and candidates must be authorized to work in the U.S. without requiring sponsorship by ZF now or in the future.