About this role
Job title: Service Engineer - ACE
About the Role The Service Engineer acts as the vital link between RingCentral's customers and our technical core, helping to resolve issues and contribute to the product's continuous improvement. This role emphasizes collaboration with engineering and QA to deliver timely, effective solutions.
What You'll Do
- Collaborate with engineers to assist in resolving technical issues.
- Interact with customers to understand and analyze their problems, providing timely and effective solutions.
- Deep dive into issues to identify bugs, troubleshoot, and perform root cause analysis.
- Work closely with the development team to understand APIs, web development concepts, and database structures.
- Provide support for product-related queries and issues, ensuring high customer satisfaction.
- Utilize your QA experience to test and validate fixes for bugs and issues.
- Contribute to continuous improvement efforts.
What We're Looking For
- Experience collaborating with engineers to resolve technical issues.
- Strong customer-facing communication and problem-analysis skills.
- Ability to perform deep-dive troubleshooting and root cause analysis.
- Familiarity with APIs, web development concepts, and database structures.
- Experience providing product-related support and ensuring customer satisfaction.
- QA experience in testing and validating fixes for bugs.
- Commitment to continuous improvement.