About this role
In this position, you will execute service work with low to medium complexity according to work instructions and in accordance with Accelleron standard processes, quality standards and safety guidelines. You will deliver quality customer service to satisfy customers. In close co-operation with customer and other Accelleron teams, take actions to identify new Service business opportunities for Accelleron.
Your responsibilities:
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Prepare the tools, equipment and parts needed for a service job and understand the scope of the job to be performed.
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Ensure that the documentation for the job is available. Ask for advice in cases some steps are not known.
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Briefing with service coordinator, head of workshop or supervisor about the expected situation on site.
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Checking all relevant information of turbochargers in ATURB beforehand
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Execute a pre risk assessment on site, briefing with crew member on ongoing other activities and instruction for board equipment.
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Working according to working instructions and adhering to regulatory and company OHS policy.
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Perform services according to the scope defined within the work order.
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Coordinate work order deviations in the scope with service coordinator and customers representative on board
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Create service reports, time sheets & delivery note, duly signed by customer with ATURB MOBILE
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Recommendation to customer for immediate and future service requirements, provide feedback to service coordinator or end user sales.
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Collecting information about other turbochargers installed on site, informing service coordinator.
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Support services are provided on weekdays, with weekend or holiday coverage available upon request and subject to overtime compensation
Your background:
- Marine or Mechanical Engineering graduate or strong mechanical experience as a service engineer or senior technician in service