About this role
Job title: Service Documentation Specialist
About the Role The Service Documentation Specialist creates, maintains, and updates standardized service product checklists used by field service engineers during installation, maintenance, and repair activities. This administrative role focuses on converting approved technical content into high-quality, standardized, editable PDF forms, ensuring proper versioning and document control, and coordinating with the content owner.
What You'll Do
- Create, update, and maintain standardized service checklist documents and templates by converting approved manufacturer/service content into editable PDF checklists for field service use.
- Build and maintain checklist formats using Microsoft Word and Adobe Acrobat Pro, including tables, layout, branding, editable fields, and PDF functionality.
- Update checklists based on approved content changes, corrections, translations, stakeholder feedback, and process updates.
- Manage multi-language checklist versions (currently up to 13 languages) using translation tools where applicable.
- Perform quality control to ensure documents are complete, usable, correctly formatted, functional, consistent with standards, and aligned with approved source content.
- Maintain organized checklist files, version information, and change records to support approvals, releases, archiving, and document control activities.
- Other responsibilities as assigned.
What We're Looking For
- Experience in document administration, service documentation, quality documentation, or a similar role.
- Strong experience with Adobe Acrobat Pro, especially creation and maintenance of editable PDF forms.
- Advanced Microsoft Word skills, including tables, formatting, templates, and layout control.
- Experience with document management systems and document control processes.
- Experience with M-Files or similar workflow/document control software is preferred.
- Basic understanding of version control, revision history, and controlled document processes.
- Experience in a regulated, quality-controlled, medical device, or field service environment is preferred.
- Tools: Adobe Acrobat Pro, Microsoft Word / Microsoft Office, M-Files, Document Management System (DMS), Translation tools (Google Translate), QMS/document control systems, where applicable.
Nice to Have
- Detail-oriented, structured, and quality-focused mindset with strong follow-through and stakeholder coordination.
- Ability to manage repetitive documentation tasks with high accuracy and maintain audit readiness.
Compensation & Benefits
- Salary and benefits not specified in the posting.