Service Director, Japan

About the Role The Service Director will be responsible for maintaining positive customer relationships while providing highly valued services and support to ASM Japan customers. The Service Director will lead a team of service operations managers and field service engineers to provide world class customer service to ensure positive outcomes for ASM end users and technology buyers among Japan customer accounts. What You'll Do

• Create / sustain a work environment and culture where safety and quality are top value.
• Create/sustain a work environment and culture where mutual trust, respect, and open communication is highly valued.
• Responsible for development of service leaders, service engineers and team performance is proactively managed through real time coaching and corrective actions as necessary.
• Ensure all leadership and technical individual contributor pipeline plans are actively managed.
• Full accountability for service and spares quarterly revenue forecast and forecast accuracy KPI.
• Full accountability for service and spares P&L performance to meet annual operational plan.
• Full accountability for meeting service operational KPI’s to meet annual operational plan.
• Full accountability for workforce sizing to meet customer investment cycle and establishing workforce needs as part of annual operating plan setting.
• Responsible for contributing to the development and execution of strategic business initiatives to achieve revenue, margin, and market share growth within the service and spares business areas.
• Must be able to influence other senior leaders and executives through clear, concise, and cognitive communication with all relevant data. What We're Looking For
• Bachelor’s or Master’s Degree in engineering; MBA a plus.
• At least 15 years in semiconductor industry with complex capital equipment and process technology support.
• 10+ years in a leader/people management role.
• Extensive knowledge and experience with customer satisfaction, service & spares business, and or account management, preferably within the semiconductor industry.
• Knowledge of Thin film / Metal / Diffusion deposition systems.
• Strong communication skills with customer R&D and Manufacturing; understanding of technology and the Products.
• Interest in new technology in semiconductor device manufacturing.
• Fluent in Japanese and English; excellent interpersonal and influencing skills in a fast, ethical, and results-oriented environment. Nice to Have
• MBA is a plus.
• Experience in service & spares or account management within semiconductor industry. Compensation & Benefits
• Salary details not disclosed.