About this role
Service Desk Team Lead (Mandarin and English Speaker)
Job Description:
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com
Essential Job Functions
- Demonstrate leadership and sound business acumen, showing consistency among principles, values and behaviour, thus building the trust and confidence of customers and business partners and following through on commitments
- Compliance to all policies, procedures and ethical standards
- Influencing Others.
- Builds effective relationships with colleagues, clients, customers and business partners.
- Excellent analytical skills
- Developing Others – Builds the skills and competencies of others and guides appropriate behaviours. Creates opportunities for the development and growth of others.
- Influencing Others – Successfully builds support for ideas without the use of hierarchical power. Builds effective relationships with colleagues, clients and customers.
- Experience with Service Delivery
- Ensure weekly, daily reports are sent to customer
- Provide reports as required by SDM or for own use to manage the performance of the team.
- SPOC escalations and issues (routing, process and tools related)
- Manage the resources and shift roster
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role
- Proven experience in infrastructure technology analysis
- Proficiencies in data analysis and problem-solving
- A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
- An advanced degree in a relevant field is a plus
- Relevant certifications, such as CompTIA Security+ is a plus
Work hours/schedule: 24 hours x 7 support hours. 9 hours shift, 5 working days.
Work days: 5 working days and 2 off days
Work location: DXC PJ Office
Why Consider This Opportunity? This role provides the opportunity to:
Shape high visibility transformation engagements
Drive influence across key solution areas including Cloud, Data, AI, and ServiceNow
Build