About this role
Job title: Service Desk Specialist with Mandarin and English
Enthuse customers and provide best experience through excellent remote support and communication.
Malaysia – Petaling Jaya
IT
Full-time
Your skills
- Deep experience (or equivalent) in technical support
- Fluent in English and Mandarin language
- Good knowledge of the ticketing tool is an advantage
- Fresh Graduate is welcome to apply
- IT study field is an advantage
- Able to speak and write in Mandarin language is a MUST
- Quick and effective problem-solving skills
Your tasks
- Providing IT support to end users located in various locations globally
- Analysing, troubleshooting and providing fixing solutions for application/OS problems
- Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
- Monitoring ticket timelines (SLAs)
- Contact with the end users by phone, email and chat
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Unlimited employment contract
- Onboarding program
- Buddy program
- International job opportunities
- Internal career development program