About this role
About the Role Infostud is seeking a Service Desk Specialist to join the Basiq team (part of the Cuscal Group) in Serbia. The role focuses on delivering a seamless technology experience for employees by supporting workplace technologies, managing incidents and service requests, and driving continuous IT service improvements across the organization. What You'll Do
- Supporting and enhancing end-user technology services
- Resolving incidents, requests, and technical issues
- Managing IT assets and access requests
- Supporting employee onboarding and workplace technology setup
- Driving operational excellence and continuous service improvement
- Working closely with internal teams and external technology partners What We're Looking For
- 5+ years of experience supporting end-user technologies and enterprise IT environments
- Experience supporting Apple MacBook devices and macOS environments in an enterprise setting
- Strong troubleshooting and incident management skills
- Experience supporting hybrid and remote working environments
- Solid understanding of infrastructure, networking, and workplace technologies
- Experience with IT asset management, access management, and employee onboarding
- Knowledge of ITIL processes, including Incident, Change, and Problem Management
- Strong customer service, communication, and stakeholder management skills
- Ability to work independently and drive service improvements
- Desirable Microsoft or other relevant IT certifications
- Formal qualifications in Information Technology
- Familiarity with IT governance frameworks such as COBIT Nice to Have
- Microsoft or other relevant IT certifications
- Formal qualifications in Information Technology
- Familiarity with IT governance frameworks such as COBIT Compensation & Benefits
- Not specified in posting