About this role
About the Role Providing IT support to end users located in various locations globally from our Bangalore, India office. The Service Desk Specialist ensures high-quality remote support and efficient ticket handling to deliver excellent customer experience. What You'll Do
- Providing IT support to end users located in various locations globally.
- Analyzing, troubleshooting and providing fixing solutions for application/OS problems.
- Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle.
- Monitoring ticket timelines (SLAs).
- Contact with the end users by phone, email and chat. What We're Looking For
- Previous work experience in helpdesk/ service desk environment is a MUST.
- Organizational skills and the ability to set priorities effectively.
- Quick and effective problem-solving skills.
- English with Japanese & Mandarin language proficiency.
- Ability to work in a global environment. Compensation & Benefits
- Onboarding program
- Buddy program