About this role
Work Location: 312 Rosa Parks Avenue Nashville, TN 37243
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting**- Server Print Queue, and local Queues
Active Directory Management
-
Able to navigate Different OUs
-
Able to look up attributes
-
Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
-
Setting up new phones/Ipads
-
Resetting iTunes accounts
-
Resetting network settings
-
Backup/Restore device data
Video Conferencing
-
Cisco WebEx
-
MS Teams
-
Cisco Presence video solutions
Network troubleshooting
-
Internal vs external
-
VPN
-
LTE
-
Wifi
Application Troubleshooting
-
Account permission
-
Compatibility settings
-
Browser vs installed
Remote support
-
MSRA
-
RDP
-
TEAMs
-
Webex
Hardware Deployment
ServiceNow
-
Ticket management
-
Ticket assignment