Service Desk Engineer - Transitions

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer to join our Transitions team in Australia.

As an IT Service Desk Engineer, you will be responsible for providing level 2 support across hardware, software, network, Microsoft 365 environments and act as a technical escalation point for Service Desk Analysts.

Requirements

What you’ll do

• Provide escalation support and act as a key technical escalation point for the Service Desk
• Take a lead role in investigating major incidents ensuring timely communication and escalation where needed
• Triage tickets and escalate to specialised teams when necessary
• Monitor and action alerts from monitoring and management systems
• Creating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members.
• Communicate effectively with end users, providing clear updates and managing expectations
• Create documentation and updating internal knowledge base.
• Developing strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.

What you’ll bring:

• Strong knowledge of Windows 10/11, macOS, and Microsoft 365 applications
• Experience administering Microsoft 365, Exchange Online, Teams, and SharePoint
• Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms
• Strong understanding of networking fundamentals including DNS, DHCP, TCP/IP, Wi-Fi, and VPN troubleshooting
• Strong knowledge of Active Directory and Entra ID (Azure AD) user and group management
• Understanding of various hypervisors (Vsphere / Vmware / HyperV)
• Strong customer service orientation and ability to work well under pressure
• Excellent problem-solving skills and efficiency
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Understanding of ITIL principles and incident management processes

Desirable:

• Prior experience with ConnectWise
• Prior experience with PowerShell scripting
• Hands-on experience with enterprise IT tools, such as ticketing systems, remote support software, and monitoring tools.
• Completion of Microsoft based certifications
• Completion of an ITIL certification
• Relevant tertiary qualification in Information Technology
• Baseline / NV1 clearance

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team anchor days to support collaboration

• Extensive training and development opportunities that enable continual growth as part of your career planning.

• Extensive discounts and benefits to maximise your money.

• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.

• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

• CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

• Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.