About this role
Service Desk Associate
Enthuse customers and provide best experience through excellent remote support and communication.
Poland – Wrocław
IT
Full-time
Your skills
- Fluent in French and English (written and spoken) - we like different cultures here!
- Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software
- Problem-solving approach and a customer-first mindset - be a pro!
- Great communication skills and a team-player attitude - team work is dream work!
- Willingness to work in between 16:00 - 24:00 from the office in Wrocław
- Availability to work during weekends a couple of times per year
- Experience in IT support environment and/ or familiarity with any ticketing tool would be a plus
Your tasks
Be the first point of contact for customers needing technical support — via phone, email, and chat
Troubleshoot basic IT issues with confidence - be the hero!
Manage and track service requests through our ticketing system - always on track!
Collaborate with our expert tech teams to resolve complex problems - be their right hand!
Keep customers informed and happy with timely updates and solutions - extremely rewarding!
Be part of us
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Your benefits
- Onboarding program
- Buddy program
- Health/ Medical insurance
- Life insurance
- Sport allowances/ Compensation
- Company events
- Shuttle Bus
- Food Allowance --> Net Allowance
Job-Id: 20287 Service Desk Agent with French and English Poland – Wrocław
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