About this role
About the Role The primary point of contact for B2B users calling Wipro Service Desk to troubleshoot end-user issues in line with Service Desk objectives. You will provide 12/5 support, monitor Microsoft Teams Rooms Pro Management Portal, troubleshoot AV, network connectivity, and applications, and maintain system reliability through proactive maintenance. You will communicate updates and solutions in required languages and stay current with tools and best practices. What You'll Do
- Provide 12/5 support and exceptional customer service.
- Monitor and resolve alerts from Microsoft Teams Rooms Pro Management Portal.
- Troubleshoot AV equipment, network connectivity, and applications.
- Maintain system reliability and minimize downtime through proactive maintenance.
- Communicate updates and solutions effectively in required languages.
- Stay current with tools, updates, and best practices. What We're Looking For
- Bachelor's degree in IT, Computer Science, or related field (preferred).
- Proficiency in Mandarin (read/write/speak) and English (read/write/speak).
- Certifications: SC-900, AZ-900, CompTIA A+, Microsoft 365 Fundamentals (Nice to have).
- Experience with device compliance, Windows updates; Intune; VPNs; Office 365/Microsoft 365; Microsoft Teams; MD-100.
- Familiarity with AV, conferencing, and collaboration tools. Nice to Have
- Additional certifications listed above and bilingual fluency. Compensation & Benefits
- Not disclosed.