Service Desk Analyst - File & Print

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst - File & Print to join our Service Desk Team in Australia.

Requirements

What You’ll Do:

• Provide support and operational ownership of File & Print services across the environment.

• Deliver Print Services support, including:

• Installation, deployment, and configuration of printers and queues

• Print driver management and remediation

• PaperCut and print management platforms

• Scanner service accounts and scan-to-email workflows

• Hardware fault triage and vendor escalation

• Deliver File Services support, including:

• File server and shared drive management

• File-level restores and recovery

• NTFS permissions and access troubleshooting

• Alignment of local and network storage usage

• Troubleshoot cloud-based file access issues, including SharePoint file and folder-level permissions.

• Act as an escalation point for Phone Team, DSOs, and Embedded team members on File & Print issues.

• Participate in major incident triage, including file server or storage-related outages.

• Maintain and improve File & Print documentation and knowledge articles.

• Support related M365 and Audio Visual services where they intersect with File & Print.

What you’ll Bring:

• Experience in a Level 1/2 Service Desk or Technical Support role.

• Strong working knowledge of Windows 10/11 and Windows Server environments.

• Hands-on experience with print services and print management platforms (e.g. Windows Print Server, PaperCut or similar).

• Solid understanding of file services, including NTFS permissions, security groups, and access control.

• Experience supporting SharePoint file access and permissions.

• Ability to troubleshoot and explain printer, queue, driver, and connectivity issues confidently.

• Experience working with ticketing systems and documenting technical outcomes clearly.

• Strong customer service skills and calm communication under pressure.

• Ability to prioritise work, manage escalations, and operate effectively during incidents.

• A collaborative mindset and willingness to improve processes and documentation.

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.

• Extensive discounts and benefits to maximise your money.

• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.

• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

• CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

• Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.