About this role
Service Desk Agent - Hemmersbach GmbH & Co. KG
Enthuse customers and provide best experience through excellent remote support and communication.
- Mexico – Queretaro, MX
- IT
- Full-time
Your skills
- Experience in technical field
- C1 in relevant language
- Good knowledge of the ticketing tool
Your tasks
- Remotely connect with end-users to provide L1 support via phone or email in a timely manner
- Analyze and troubleshoot basic technical problems and implement correct resolutions
- Review customer feedback related to customer entitlement and case management and analyze the relevant statistics
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Unlimited employment contract
- Onboarding program
- Internal career development program
- Food Allowance -> Net Allowance