Service Design Lead

About the Role

We are seeking a driven Service Design Lead to shape end-to-end human experiences across the organization, leading service design initiatives and aligning strategies with business objectives and customer needs. The role involves engaging clients from C-suite to product owners, leading workshops, planning and executing research, and collaborating with design, development, and BA teams to translate vision into live products.

What You'll Do

• Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology and data

• Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA, etc.) and partners to deliver top quality strategic and creative outputs on projects and accounts

• Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes

• Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables

• Help teams to manage and visualise outcomes, prioritise work and adhere to agreed project priorities and scope

• Own and grow client relationships

• Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables

• Inspire the team and the client to push thinking further and to consider taking on a more daring, audacious, and innovative direction

• Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product

• Contribute to the development of service design practice tools, methodologies and applications and inspire innovative approaches and techniques

• What We're Looking For

• Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role

• A strong portfolio of complex, digital experiences that demonstrates applied experience of service design methodologies

• Excellent communication and stakeholder management skills including being able to foster collaboration, explain rationale, align and persuade stakeholders, drive conversations, and build client relationships

• The tendency to thrive in an action in a fast-paced, sometimes ambiguous environment

• A solid understanding of other disciplines (such as client engagement, technology, delivery, UX, and strategy) needed to create brilliant experiences

• A proactive, can-do attitude, sense of humour and a desire to drive the business forward!

• Compensation & Benefits

• Salary information not disclosed; no explicit benefits listed.