About this role
Job title: Service Design Consultant
Role Overview
The Service Design Consultant supports day-to-day operations by handling product-related issues, coordinating with technical teams, and ensuring stable product performance and customer satisfaction.
Key Responsibilities
-
Provide operational support / service design for digital products and platforms
-
Analyze and triage product issues, defects, and enhancement requests
-
Coordinate with Engineering, QA, and IT teams for issue resolution
-
Support release activities, UAT, and post-release monitoring
-
Maintain product documentation, FAQs, and support knowledge base
-
Track incidents, defects, and service requests through ticketing tools
-
Prepare product performance and issue reports for stakeholders
-
Qualifications & Skills
-
Bachelor’s degree in IT, Engineering, Business, or related fields
-
2–5 years of experience in product, application, or system support
-
Basic understanding of SDLC, Agile, and digital product lifecycle
-
Strong analytical and communication skills
-
Experience with Jira, ServiceNow, or similar tools
-
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
-
The exceptional EY experience. It’s yours to build.
-
EY Shape the future with confidence
-
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
-
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.