Service Delivery Specialist

Position

At Signetbreedband,part of team.blue, we help companies – from SMEs to enterprises – with internet and network solutions they can rely on.

As a Service Delivery Specialist, you are the driving force behind our customer promises. You coordinate customer orders and projects from A to Z and ensure the successful delivery of our services.

From the moment an offer is signed, you take on the coordination of the delivery. You keep the overview, organize, plan, and align with customers, account managers, our technical teams, and suppliers. Sometimes things go exactly according to schedule; on other moments you have to improvise because a supplier is delayed, a schedule changes, or something else happens along the way. You ensure that everyone knows where they stand and that we find a good solution together.

You don't do this on your own. Service Delivery is a close team where we easily approach each other, help one another when things get busy, and feel a shared responsibility for the tasks we are working on. We do not start from controlling, but from trust. You will have the freedom to make independent decisions and organize your work in your own way, knowing that you can always rely on your colleagues.

This way of working together is also reflected throughout the rest of Signetbreedband. Communication lines are short, we know each other and we can easily reach out to one another. A question for an engineer, account manager, or supervisor does not have to go through three different departments. We believe it is important that people take responsibility, but just as important that we help each other when necessary.

Responsibilities

You will monitor customer orders from the signed offers to final delivery. This means, among other things, that you:

• coordinate multiple orders and projects simultaneously;

• plan activities and align them with the involved teams;

• purchase connections and other services from suppliers;

• monitor planning, delivery times, actions, and dependencies;

• proactively inform customers about planning and progress;

• work closely with account managers, engineers, and suppliers;

• identify bottlenecks and ensure that action is taken;

• manages larger and more complex deliveries on a project basis;

• ensures that orders, agreements, and changes are properly documented;

• contributes ideas on how we can make our way of working smarter and better.

• In short: you maintain control so that the customer receives what we agreed upon.

Profile

With your organizational talent you always remain calm, even in hectic times. We give you the autonomy to set priorities independently and make decisive decisions.

You work independently and have a strong sense of responsibility for the end result. Is a schedule at risk of shifting or is a supplier not responding? You anticipate and adjust where necessary. We understand that not everything always runs smoothly. As long as we communicate openly with each other and put our shoulders to the wheel together, we will always find a good solution.

Furthermore:

• you work accurately and in a structured manner;
• you communicate well in both Dutch and English;
• you are customer- and service-oriented;
• you take initiative and feel a sense of ownership for the result;
• you have at least an MBO-4 working and thinking level;
• you preferably have several years of experience with service delivery, order management, project coordination, or a similar position;
• you have experience with project-based work and a training course or certification such as PRINCE2 a plus;
• you have affinity with IT, telecom, or technology a nice bonus.

You do not need to have a technical background. We find interest in what we do and the willingness to get to know our products and services much more important.

What we offer

You can count on:

• employment for 32 hours per week;
• an annual learning budget of €1,500 that you can use for your own development;
• hybrid working from home and our offices in Arnhem and Eindhoven;
• an equipment budget of €300 every two years for equipment that helps you work comfortably and efficiently;
• the possibility to buy or sell extra vacation days;
• a good pension scheme;
• the opportunity to dedicate time to volunteer work through our Giving Back scheme.

Service Delivery Specialist

32 uur | 0,8 FTE

Over de functie

Bij signetbreedband helpen we bedrijven – van MKB tot enterprise – met internet- en netwerkoplossingen waarop ze kunnen vertrouwen.

Als Service Delivery Specialist ben jij de drijvende kracht achter onze klantbeloften. Je coördineert klantorders en projecten van A tot Z en zorgt voor een goede oplevering van onze services.

Vanaf het moment dat een offerte is getekend, neem jij de coördinatie van de levering op je. Je houdt overzicht, organiseert, plant en stemt af met klanten, accountmanagers, onze technische teams en leveranciers. Soms gaat dat precies volgens planning, soms moet je improviseren omdat een leverancier vertraagt, een planning verandert of er onderweg iets anders gebeurt. Jij zorgt er dan voor dat iedereen weet waar hij aan toe is en dat we samen tot een goede oplossing komen.

Je doet dat niet alleen. Service Delivery is een hecht team waarin we makkelijk bij elkaar binnenlopen, elkaar helpen als het druk is en samen verantwoordelijkheid voelen voor wat er op ons bord ligt. We werken niet vanuit controle, maar vanuit vertrouwen. Je krijgt de ruimte om zelfstandig beslissingen te nemen en je werk op jouw manier te organiseren, terwijl je altijd kunt terugvallen op je collega’s.

Die manier van samenwerken zie je ook terug in de rest van signetbreedband. De lijnen zijn kort, we kennen elkaar en zoeken elkaar makkelijk op. Een vraag aan een engineer, accountmanager of leidinggevende hoeft niet eerst langs drie loketten. We vinden het belangrijk dat mensen verantwoordelijkheid nemen, maar net zo belangrijk dat we elkaar helpen wanneer dat nodig is.

Wat ga je doen?

Je begeleidt klantorders van getekende offerte tot uiteindelijke oplevering. Dat betekent onder andere dat je:

• meerdere orders en projecten tegelijk coördineert;
• werkzaamheden plant en afstemt met de betrokken teams;
• verbindingen en andere diensten inkoopt bij leveranciers;
• planning, levertijden, acties en afhankelijkheden bewaakt;
• klanten proactief informeert over planning en voortgang;
• nauw samenwerkt met accountmanagers, engineers en leveranciers;
• knelpunten signaleert en zorgt dat er actie wordt ondernomen;
• grotere en complexere leveringen projectmatig begeleidt;
• zorgt dat orders, afspraken en wijzigingen goed worden vastgelegd;
• meedenkt over hoe we onze manier van werken slimmer en beter kunnen verbeteren.