Service Delivery Officer

Sigma Consulting Group (Abuja)

Service Delivery Officer

Location: Lekki, Lagos, Nigeria Experience: 2 - 4 years Employment Type: Full Time Monthly Net Salary: 250,000

About the Role

We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth day-to-day operations. The role will serve as a vital bridge between clients, the sales team, and internal departments, guaranteeing excellent service delivery, customer satisfaction, and business growth.

Key Responsibilities

• Coordinate the sales team by managing schedules, documentation, and communication.

• Ensure availability and proper functioning of sales-related tools, materials, and resources.

• Provide timely after-sales support, addressing client inquiries and complaints professionally.

• Maintain accurate records of operational and financial activities; prepare and share reports.

• Process and track client orders accurately and promptly.

• Communicate updates, delays, or issues to clients while ensuring effective resolution.

• Monitor service delivery metrics, identify inefficiencies, and recommend improvements.

• Job Requirements

• B.Sc./B.A. in Business Administration or related field (Sales/Marketing certifications are a plus).

• 2-4 years proven experience as a project coordinator, administrator, or service officer (preferably in IT or services industry).

• Technical understanding of software development or web technologies is an added advantage.

• Proficiency in Microsoft Office Suite and CRM tools.

• Strong organizational and multitasking skills with exceptional attention to detail.

• Excellent communication skills (verbal and written).

• A collaborative team player with integrity, responsibility, and strong problem-solving ability.

Skills

• Negotiation: Ability to negotiate and manage client expectations.

• Collaboration: Act as a liaison between clients, sales, and technical teams.

• Documentation: Ability to record transactions and maintain proper documentation.

• Attention to Detail: Strong listening, organization, and follow-up skills.

• Reporting: Proficiency in Excel for data analysis and reporting.

• Communication: Clear and professional communication with ability to work under pressure.

Benefits

• Competitive net monthly salary of 250,000

• Health insurance

• Pension contributions

• Career growth and professional development opportunities

• Supportive and collaborative work environment

• Ongoing training and performance-based bonuses