Service Delivery Manager

Service Delivery Manager

SWARCO UK: The Better Way. Every Day. At the forefront of intelligent traffic management, we design and deliver innovative solutions that keep people moving safely and efficiently across the UK and Ireland. We lead in intelligent traffic management our products include Intelligent Traffic Systems, Road markings, Parking solutions, EV charging

We are looking for a Service Delivery Manager to join our SWARCO UK & Ireland team, based at our Exeter Depot, taking responsibility for the successful delivery of maintenance activities across our traffic signals, signs and Intelligent Transport Systems (ITS) portfolio.

You'll manage the day-to-day operation of your allocated contracts, leading a team of Engineers and ensuring we deliver a safe, reliable and high-quality service to our customers.

This is a hands-on operational management role, where you'll balance people management, customer relationships, commercial performance and Health & Safety, ensuring contracts are delivered efficiently and in line with agreed requirements.

What you'll be doing

• Managing the day-to-day delivery of planned and reactive maintenance activities across allocated contracts.
• Leading, supporting and developing Engineers and other operational colleagues.
• Ensuring maintenance activities are completed in line with contractual requirements, service levels and customer expectations.
• Managing operational resources, workloads, standby arrangements and priorities to ensure effective service delivery.
• Building and maintaining strong working relationships with customers, acting as a key point of contact for operational and contract matters.
• Monitoring contract performance, identifying risks and implementing improvements to service delivery.
• Managing contract costs, budgets and commercial performance, supporting the achievement of financial targets.
• Ensuring compliance with Health & Safety, Quality and Environmental requirements, promoting safe working practices across all activities.
• Supporting recruitment, performance management, absence management, training and development within the team.
• Working closely with Regional Operations Managers, Project Managers and other departments to coordinate resources and deliver operational priorities.
• Ensuring operational records, reporting and documentation are accurate and completed within required timescales.
• Identifying opportunities to improve operational efficiency, customer service and team performance.

You'll need to be comfortable managing competing priorities, supporting your team and making decisions to keep operations running effectively.

Qualifications

• We're looking for an experienced operational manager with a strong understanding of engineering service delivery, excellent people management skills and the ability to build effective customer relationships.
• You'll need:
• Experience managing operational teams within an engineering, maintenance, highways, traffic management or similar technical environment.
• A good understanding of contract delivery, planned and reactive maintenance and operational resource management.
• Proven people management experience, including supporting performance, development and day-to-day team management.
• Strong Health & Safety awareness and experience ensuring safe working practices.
• Good commercial awareness, including managing costs, budgets and contract performance.
• Strong communication, organisation and problem-solving skills.
• The ability to manage competing priorities, make decisions and deliver against contractual requirements.
• Good IT skills and experience using operational reporting and management systems.
• A full UK driving licence and flexibility to travel across the operational area.
• Desirable:
• Previous experience within traffic signals, signs or the Intelligent Transport Systems (ITS) sector.
• Experience managing highways maintenance contracts.
• Relevant technical, engineering or management qualifications.
• SMSTS or other relevant Health & Safety management training.
• Experience working with local authorities, National Highways or other highways customers.
• Experience supporting operational improvements and developing team capability.
• You'll be a confident and approachable manager who leads by example, supports their team and takes ownership of delivering a safe, reliable and high-quality service to our customers.