About this role
Job title: Service Delivery Manager Infrastructure Services
Mainz, Germany | full time | Job ID: 11612
About the role: As Service Delivery Manager Infrastructure Services, you ensure the stable, secure, and efficient delivery of core infrastructure services across the enterprise. You act as a key contact for internal stakeholders and external providers and drive service quality, standardization, and continuous improvement.
Your contribution:
- Own and manage infrastructure services such as Server OS, Database Systems, Virtual Apps & Desktops, and Windows Domain Services
- Ensure stable, secure, and highly available operations across on-premise and hybrid/cloud environments
- Manage external service providers and monitor service quality, SLAs, and performance
- Oversee incident, problem, and change management for infrastructure services
- Drive standardization, automation, lifecycle management, and service improvements
- Collaborate with IT, security, and business stakeholders to ensure compliance, resilience, and cost Efficiency
A good match:
- Experience in IT Service Management and Service Delivery within infrastructure services
- Strong understanding of server operating systems, database systems, virtualization, and hybrid/cloud environments
- Good knowledge of ITIL processes such as Incident, Problem, Change, Capacity, and Service Level Management
- Experience in vendor management, service performance monitoring, and contract-related steering
- Strong communication, stakeholder management, and analytical skills
- Service-oriented, structured, accountable, and focused on continuous improvement
Your Benefits: It's our priority to support you:
- Your flexibility: flexible hours | vacation account
- Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning
- Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential
- Your health and lifestyle: Company bike
- Your mobility: Job ticket | Deutschlandticket
- Your life phases: Employer-funded pension | Childcare
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