About this role
Location
Budapest, Central Hungary (Közép-Magyarország), HU Bengaluru, KA, IN Pune, MH, IN
Not everyone can claim to feed the world, but it is part of our everyday. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!
Role The Service Delivery Manager (HR Operations) is accountable for the end-to-end delivery, governance, and performance of assigned HR services within a retained–outsourced operating model. This role ensures HR services are delivered in line with contractual commitments, service level agreements, and business expectations, while driving standardization, operational excellence, and a positive employee and manager experience. Operating as a senior individual contributor, the Service Delivery Manager partners closely with external service providers and internal HR stakeholders to oversee vendor performance, manage risk and escalations, and lead continuous improvement and cost optimization initiatives. The role carries accountability for service outcomes and financial controls but does not include direct people management
Your Impact End to End Service Ownership: Own the Service Delivery Model for the assigned scope, including clear understanding of retained vs. outsourced responsibilities. Ensure service delivery meets agreed quality, timeliness, and experience standards. Act as the primary point of accountability for service outcomes across the end to end process.
Vendor & Contract Management: Manage day-to-day service delivery with the HRO provider. Track contractual Service Level Agreements (SLAs), including Critical Service Levels (CSLs) and Key Measurements (KMs). Review monthly invoices and validate charges, including ARC/RRC mechanisms. Escalate service issues and risks as required, ensuring timely resolution and leadership visibility
Financial & Budget Responsibility: Hold budget accountability for the assigned service delivery area. Act as first approver for service delivery invoices. Monitor cost drivers, identify efficiency opportunities, and support cost optimization initiatives
Governance, Risk & Escalation Management: Ensure process integrity and adherence to governance standards. Manage escalations, root cause analysis, and corrective actions in collaboration with the MSP. Ensure senior stakeholders are informed of significant service risks, issues, or opportunities
Continuous Improvement & Transformation: Perform ongoing analysis to identify and prioritize high impact improvements in efficiency, effectiveness, and experience. Own and maintain a Continuous Improvement (CI) plan for the assigned scope. Drive standardization, simplification, and automation opportunities
Change, Process Management & Stakeholder Collaboration: Define and raise change requests for material changes to solution design or service scope. Maintain and update Standard Operating Procedures (SOPs) as