About this role
Service Delivery Manager in Helsinki
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
Finland – Helsinki
Project Management
Full-time
Your skills
- C1 English and Fluent in Finnish (native speaker)
- Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
- Degree in Computer Science, Management, Economics or equivalent field
- People management experience
- University education
Your tasks
- Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully
- Serve as operational customer contact and focal point for all operational issues relevant to each project
- Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective
- Recognize and optimize processes/services and initiate the necessary steps
- Manage customer expectations
- Mentor and train onsite/dispatch support teams
- Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets
Be part of us
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Your benefits
- International job opportunities
- Collective agreement
Job-Id: 20362 Service Delivery Manager in Helsinki Finland – Helsinki
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