About this role
Service Delivery Coordinator
Cobranet Limited was incorporated in 2003 and began its operations to provide the Nigerian Market with a reliable Internet Service and meet the requirements of the market, positioning itself as a leader in providing Internet Solutions and as a provider of choice. The company was founded and is managed by a group of professionals whose collective business ba...
Service Delivery Coordinator
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- Job Field Logistics
Responsibilities and duties
- Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial/POC and activation requests.
- Daily & Monthly report on presales tracker sheet.
- Process account activations for newly installed links for both new and existing clients
- Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client
- Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
- Weekly reporting of new accounts that were recently activated to account department.
- Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation
- To handle and process service request from sales person/reseller and communicate relevant information to the sales person/reseller
- Maintain a good filing system for all signed contracts
- All other duties as assigned by the Supervisor
Competencies:
- Excellent knowledge & hands on use of Microsoft Excel
- Well organized & pays attention to detail
- Excellent verbal & written communication skills
- Ability to analyze & interpret data
- Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure