About this role
About the Role
You will be part of our Global First Line Support team for SimCorp's Unified Servicedesk, delivering high-quality support for the SimCorp Dimension platform to over 200 clients worldwide. As the first point of contact, you will be the face of SimCorp Support and help clients with daily operations, using emails and portal to communicate.
You will set up remote connections to clients to enable troubleshooting, apply existing solutions to less complex requests, and hand over more complex enquiries to consultants and developers.
What You'll Do\
- Serve as the first point of contact for client support requests via email and portal.\
- Set up remote connections to clients to troubleshoot SimCorp Dimension standard functionality.\
- Apply existing solutions to client requests where possible (less complex enquiries).\
- Communicate replies and resolutions professionally to clients.\
- Hand over inquiries to consultants and developers for analysis and delivery of a solution.\
- Collaborate with Service Delivery Associates to ensure seamless processes.\
- Provide operational/technical support for running SimCorp Dimension.
What We're Looking For\ - Degree in IT/Computer Science or IT-related field.\
- 2+ years in a client-facing role in IT/services or banking environment; experience with external client servicing.\
- Experience with Salesforce ticketing systems (ServiceNow, Jira, or other ITSM tools) and applications like Citrix, Azure, Databases (Oracle), and basic MS Windows administration.\
- Strong IT problem-solving, prioritization, and service-driven mindset; well-organized with time management skills.\
- Excellent written and verbal communication in English; ability to work with varied priorities; good teamwork.\
- Familiarity with MS Office (Word, Excel, PowerPoint).\
- Flexible to work on weekends or public holidays; ability to work APAC/EMEA/NA shift hours.\
- Hybrid working arrangement (2x per week in the office).
Nice to Have\ - Prior experience in client support service role is beneficial.
Compensation & Benefits\ - The posting does not include specific salary or benefits details; salary and benefits vary by country.\
- SimCorp notes that benefits may include training and certification opportunities and work-life balance options, but exact offerings are country-specific.